Privacy Policy
At Nexdyno OrderSeva Private Limited ("OrderSeva", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services, including our website, mobile application, and platform.
1. Information We Collect
- Personal Information: Name, email address, phone number, and billing details.
- Business Information: Restaurant name, address, and operational details.
- Usage Data: Pages visited, time spent on pages, and other analytical data.
2. How We Use Your Information
- To provide and maintain our services.
- To process transactions and send related information.
- To communicate with you about updates, promotions, and support.
- To monitor and analyze usage and trends to improve user experience.
3. Sharing Your Information
We do not sell or rent your personal information. We share your information with trusted third-party service providers who assist us in operating the platform, providing analytics, and sending communications. These providers are bound by their own privacy policies and applicable data protection laws.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure.
5. Data Retention
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Communications
We may send you transactional communications (such as order confirmations and bills) via WhatsApp, SMS, or email. You can opt out of non-essential communications at any time by contacting us. We use cookies for authentication and analytics purposes.
7. Data Storage
All data related to Indian users and transactions is stored on servers located in India.
8. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at contact@orderseva.com. We will respond within a reasonable timeframe.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.
10. Grievance Officer
If you have any concerns about your personal data or this Privacy Policy, you may contact our Grievance Officer:
- Name: OrderSeva Team
- Designation: Grievance Officer
- Email: contact@orderseva.com
- Phone: +91-8076122721
- Hours: Mon-Sat, 10:00 AM - 6:00 PM IST
We will acknowledge your complaint within 48 hours and resolve it within 30 days.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@orderseva.com.
Effective Date: February 13, 2026