Refund policy.

EFFECTIVE · OCTOBER 1, 2026

At Nexdyno OrderSeva Private Limited ("OrderSeva"), we strive to ensure your satisfaction with our services. This policy outlines our refund terms for subscription services.

1. Subscription Refunds

• Within 7 days of purchase and no usage: Full refund if requested within 7 days and Services have not been used.
• After 7 days or usage: No refund for the current billing period once 7 days have passed or Services have been used.
• Annual plans: Contact us at contact@orderseva.com to discuss your request.
• Cancellation: Cancel any time. Takes effect at the end of the billing cycle. No pro-rata refunds.

Approved refunds will be processed to the original payment method within 7 to 10 business days, depending on your payment provider.

2. Credits, Seva Coins & Add-ons

• Non-refundable: WhatsApp credits, AI credits and Seva Coins are not refundable once added to your restaurant's balance, and cannot be exchanged for cash.
• Payment taken, credits not added: If your payment went through and the credits are not in your balance within 24 hours, write to us. We will add the credits or refund the payment.
• Add-ons and extra devices: Credits or Seva Coins already spent on an add-on's charge or on an extra device are not returned, including when the Subscription ends early.

3. How to Request a Refund

Email contact@orderseva.com with:

• Your registered name and phone number or email address.
• Subscription plan and purchase date.
• Reason for the refund request.

Our team will review and respond within 7 working days.

4. Contact