Refund Policy

At NexDyno OrderSeva Private Limited, customer satisfaction is our top priority. This refund policy outlines your rights and our obligations regarding refunds, in accordance with prevailing laws and regulations in India.

Eligibility for Refunds

• Refund requests must be submitted within 14 days of the date of purchase.
• Only services that have not been utilized or delivered are eligible for refunds.
• Proof of purchase (receipt/invoice) is mandatory for processing refunds.
• Refunds will be processed to the original payment method, subject to internal review and verification.

Non-Refundable Items

• Customized services or personalized products, once processed
• Services already rendered or consumed in part or full
• Any government charges, taxes, or fees paid towards your order which are non-refundable under law

Process for Requesting a Refund

To request a refund, please write to our support team at contact@orderseva.com with your order reference, purchase date, and a brief reason for the refund request.

Our team will review your request within 7 working days and contact you with a resolution. Approved refunds may take up to 7-10 business days to reflect in your account, depending on your payment provider.

Contact Information

For any questions related to this policy, please email us at contact@orderseva.com or write to our registered office: NexDyno OrderSeva Private Limited, Ghaziabad, Uttar Pradesh.

Effective Date: April 11, 2025