Terms & conditions.

EFFECTIVE · OCTOBER 1, 2026

Welcome to Nexdyno OrderSeva Private Limited ("OrderSeva", "we", "us", or "our"). By accessing or using our services (including website, app, or platform), you agree to be bound by these Terms and Conditions.

1. Definitions

• "Platform" means the OrderSeva website, mobile application, and any related software or services.
• "Merchant" means any restaurant, food business, or entity that registers on the Platform.
• "Guest" means any end-user or customer who accesses a Merchant's menu or places an order.
• "Subscription" means the paid plan selected by a Merchant to access the Platform's features.
• "Services" means all products, features, tools, and functionalities provided by OrderSeva.

2. Acceptance of Terms

These terms constitute a binding agreement under the Information Technology Act, 2000 and the rules thereunder. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.

3. Platform Role

OrderSeva is a technology platform that provides restaurant management tools, including POS billing, QR menu generation, GST invoicing, and related services. OrderSeva is NOT the seller of food, NOT responsible for food quality, hygiene, allergens, or pricing accuracy. The commercial relationship for food orders is solely between the restaurant (Merchant) and the guest. OrderSeva acts only as a technology service provider.

4. Account Registration

Certain features require account registration. You must provide accurate and complete information and keep your credentials confidential. You are responsible for all activities under your account.

5. Subscription Terms

• Access to certain features requires an active Subscription.
• Subscription plans and pricing are as listed on the Platform and may be updated from time to time.
• Subscriptions are paid in advance for a fixed period chosen at purchase. They do not renew automatically. To continue after the period ends, you pay for a new period.
• You may cancel your Subscription at any time. No pro-rata refunds for the remaining period.
• We reserve the right to modify Subscription pricing with reasonable prior notice.

6. Use of Services

You agree to use our Services only for lawful purposes. You shall not use the Platform in any manner that could damage, disable, or impair the Services.

7. Intellectual Property

All content, trademarks, logos, and data on our Platform are owned by Nexdyno OrderSeva Private Limited or its licensors. You must not copy, reproduce, modify, distribute, or use such content without prior written permission.

8. Prohibited Activities

You agree not to:

• Use the Platform for any illegal or unauthorized purpose.
• Submit false, misleading, or fraudulent information.
• Share your account credentials with unauthorized third parties.
• Attempt to circumvent, disable, or interfere with any security features.
• Circumvent Subscription requirements or attempt to access paid features without a valid Subscription.
• Engage in any activity that disrupts the Platform or its infrastructure.
• Transmit any malware, viruses, or harmful code.

9. Third-Party Services & Links

Our Platform may link to or integrate with third-party websites, tools, or services. We are not responsible for their content, availability, or practices.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• OrderSeva shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
• OrderSeva is not liable for the quality, safety, legality, or availability of any food, products, or services offered by Merchants.
• OrderSeva is not liable for failures caused by third-party service providers.
• In no event shall OrderSeva's total aggregate liability exceed the Subscription fees paid by you in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless OrderSeva, its directors, officers, employees, and agents from claims related to:

• Your use or misuse of the Platform.
• Claims related to food quality, hygiene, or safety from your Guests.
• Any tax-related issues from your business operations.
• Guest complaints or disputes related to your restaurant's products or services.
• Your violation of these Terms or any applicable law.

12. Suspension & Termination

OrderSeva reserves the right to suspend or terminate your account, without prior notice, if:

• You violate these Terms or engage in prohibited activities.
• Your Subscription payment fails or is overdue.
• You engage in fraudulent or illegal activities.
• Required by applicable law or regulation.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure results from circumstances beyond reasonable control, such as natural disasters, government orders, pandemics, internet failures, power outages, or other force majeure events.

14. Modifications

We may update or modify these Terms at any time. Continued use of the Services after changes indicates your acceptance of the updated Terms.

15. Dispute Resolution & Governing Law

These Terms are governed by the laws of India. In the event of any dispute:

• You shall first contact us at contact@orderseva.com to attempt amicable resolution.
• If unresolved within 15 working days, either party may seek mediation.
• Disputes shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh, India.

16. Prepaid Credits, Seva Coins & Add-ons

• Prepaid credits. WhatsApp credits, AI credits and Seva Coins ("Credits") are prepaid balances held for a Merchant's restaurant on the Platform. They can be used only for OrderSeva Services. They are not money, earn no interest, cannot be withdrawn as cash and cannot be transferred to any other person or business.
• Buying and using Credits. Credits are bought on the Platform at the price shown at the time of purchase. What each Service or add-on costs in Credits is shown on the Platform before you confirm. The Services that can be bought with Credits may change from time to time. Anything bought with Seva Coins cannot be turned back into Seva Coins.
• Validity. Purchased Credits currently have no expiry date. We may introduce or change a validity period with reasonable prior notice. After the notice period, the validity period applies to all unused Credits. Where an account has had no active Subscription for a continuous period stated on the Platform, we may, after notifying you, treat its unused Credits as lapsed.
• Paid add-ons. A paid add-on has no free trial unless the Platform says so. It is charged when it is switched on and then at the regular interval shown on the Platform, from the restaurant's Credit balance. If the balance is short, the add-on may keep working for a short grace period and then switches off. Your data is kept and the add-on can be switched on again.
• Extra devices. Access for an additional device applies to the Merchant's account and runs for the period shown on the Platform at purchase, which is tied to the Subscription. It is not available during a free trial. When it ends, devices already signed in keep working and only new devices are refused.
• Prices and taxes. Prices of Credits, add-ons and device access may change for future purchases. Credits already bought are not reduced by a later price change. Applicable taxes, where charged, are shown at checkout.
• No automatic card charges. Credits are bought only when you choose to pay. We do not charge your card or UPI on our own.
• Payment reversals. If a payment for Credits is reversed, disputed or charged back, we may remove the Credits it bought, and anything bought with them. If they are already used, the balance may become negative and further purchases or Services may be paused until it is settled.
• Errors and misuse. We may correct Credits added by mistake, by a technical error or without a valid payment, and may cancel Credits obtained through fraud, abuse or a breach of these Terms.
• Suspension and closure. If your account is suspended or closed for a breach of these Terms, unused Credits may be forfeited. If you close your account yourself, unused Credits are not refunded.
• Third-party services. Some Services bought with Credits, including WhatsApp messaging, depend on third-party providers. Their prices, rules, availability and delivery are outside our control. A change by a provider may change what a Credit can be used for or how many Credits a Service costs, for future use. We are not liable for messages a provider rejects, delays or does not deliver.
• Discontinuation. If we stop offering Credits or a Service bought with them, we will give reasonable prior notice so that unused Credits can be used on the remaining Services before the change.
• Changes to Credits. We may change how Credits are sold, what they can be used for, and the rules in this section, with reasonable prior notice on the Platform. Continued use of Credits after the notice period is acceptance of the change.
• Records. Our records of Credits bought, used, removed and remaining are final, except where you show a clear error. Tell us about a wrong balance within 30 days of the entry you are questioning.
• Set-off. We may use unused Credits to settle any amount you owe us under these Terms.
• No warranty and limit of liability. Services bought with Credits are provided as available. We do not promise a particular result from a message, a campaign or an AI reply. The limits in section 10 apply to Credits, and our total liability for any claim about Credits will not be more than the amount you paid for the Credits that the claim is about.
• Your responsibility. You are responsible for the messages you send and the people you send them to, for having their consent, and for following the rules of the messaging provider and the law. Credits used on messages that break those rules are not returned.