Terms and Conditions

Welcome to Nexdyno OrderSeva Private Limited ("OrderSeva", "we", "us", or "our"). By accessing or using our services (including website, app, or platform), you agree to be bound by these Terms and Conditions.

1. Definitions

• "Platform" means the OrderSeva website, mobile application, and any related software or services provided by Nexdyno OrderSeva Private Limited.
• "Merchant" means any restaurant, food business, or entity that registers on the Platform to use our services.
• "Guest" means any end-user or customer who accesses a Merchant's menu, places an order, or interacts with the Platform through the Merchant's storefront.
• "Subscription" means the paid plan selected by a Merchant to access the Platform's features and services.
• "Services" means all products, features, tools, and functionalities provided by OrderSeva through the Platform.

2. Acceptance of Terms

These terms constitute a binding agreement under the Information Technology Act, 2000 and the rules thereunder. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.

3. Platform Role

OrderSeva is a technology platform that provides restaurant management tools, including POS billing, QR menu generation, GST invoicing, and related services. OrderSeva is NOT the seller of food, NOT responsible for food quality, hygiene, allergens, or pricing accuracy. The commercial relationship for food orders is solely between the restaurant (Merchant) and the guest. OrderSeva acts only as a technology service provider and does not participate in any transactions between Merchants and Guests.

4. Account Registration

Certain features require account registration. You must provide accurate and complete information and keep your credentials confidential. You are responsible for all activities under your account. You must notify us immediately of any unauthorized use of your account.

5. Subscription Terms

• Access to certain features of the Platform requires an active Subscription.
• Subscription plans and pricing are as listed on the Platform and may be updated from time to time.
• Subscriptions are billed on a recurring basis (monthly or annually, as selected) and will auto-renew at the end of each billing cycle unless cancelled.
• You may cancel your Subscription at any time. Cancellation takes effect at the end of the current billing cycle. No pro-rata refunds will be issued for the remaining period.
• We reserve the right to modify Subscription pricing with reasonable prior notice. Continued use after a pricing change constitutes acceptance.

6. Use of Services

You agree to use our Services only for lawful purposes and in compliance with these Terms. You shall not use the Platform in any manner that could damage, disable, or impair the Services.

7. Intellectual Property

All content, trademarks, logos, and data on our Platform are owned by Nexdyno OrderSeva Private Limited or its licensors. You must not copy, reproduce, modify, distribute, or use such content without prior written permission.

8. Prohibited Activities

You agree not to:

• Use the Platform for any illegal or unauthorized purpose.
• Submit false, misleading, or fraudulent information.
• Share your account credentials with unauthorized third parties.
• Attempt to circumvent, disable, or interfere with any security features of the Platform.
• Circumvent Subscription requirements or attempt to access paid features without a valid Subscription.
• Engage in any activity that disrupts or interferes with the Platform or its infrastructure.
• Use the Platform to transmit any malware, viruses, or harmful code.

9. Third-Party Services & Links

Our Platform may link to or integrate with third-party websites, tools, or services. We are not responsible for their content, availability, or practices. Your use of third-party services is at your own risk and subject to their respective terms.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• OrderSeva shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
• OrderSeva is not liable for the quality, safety, legality, or availability of any food, products, or services offered by Merchants.
• OrderSeva is not liable for any failures, errors, or delays caused by third-party service providers.
• In no event shall OrderSeva's total aggregate liability exceed the Subscription fees paid by you in the twelve (12) months immediately preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Nexdyno OrderSeva Private Limited, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from or related to:

• Your use or misuse of the Platform.
• Claims related to food quality, hygiene, or safety from your Guests.
• Any tax-related issues arising from your business operations.
• Guest complaints or disputes related to your restaurant's products or services.
• Your violation of these Terms or any applicable law.

12. Suspension & Termination

OrderSeva reserves the right to suspend or terminate your account or access to the Platform, without prior notice, if:

• You violate these Terms or engage in prohibited activities.
• Your Subscription payment fails or is overdue.
• You engage in fraudulent or illegal activities.
• Required by applicable law or regulation.

Upon termination, your right to use the Platform ceases immediately. Data retention following termination shall be governed by our Privacy Policy.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to natural disasters, government orders or restrictions, pandemics, internet or telecommunication failures, power outages, or any other force majeure events.

14. Modifications

We may update or modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on the Platform. Continued use of the Services after changes indicates your acceptance of the updated Terms.

15. Dispute Resolution & Governing Law

These Terms are governed by the laws of India. In the event of any dispute arising out of or in connection with these Terms:

• You shall first contact us at contact@orderseva.com to attempt an amicable resolution.
• If the dispute is not resolved within 15 working days, either party may seek mediation.
• Any disputes that cannot be resolved through mediation shall be subject to the exclusive jurisdiction of the courts located in Ghaziabad, Uttar Pradesh, India.

Effective Date: February 13, 2026