Terms & conditions.

EFFECTIVE · FEBRUARY 13, 2026

Welcome to Nexdyno OrderSeva Private Limited ("OrderSeva", "we", "us", or "our"). By accessing or using our services (including website, app, or platform), you agree to be bound by these Terms and Conditions.

1. Definitions

• "Platform" means the OrderSeva website, mobile application, and any related software or services.
• "Merchant" means any restaurant, food business, or entity that registers on the Platform.
• "Guest" means any end-user or customer who accesses a Merchant's menu or places an order.
• "Subscription" means the paid plan selected by a Merchant to access the Platform's features.
• "Services" means all products, features, tools, and functionalities provided by OrderSeva.

2. Acceptance of Terms

These terms constitute a binding agreement under the Information Technology Act, 2000 and the rules thereunder. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.

3. Platform Role

OrderSeva is a technology platform that provides restaurant management tools, including POS billing, QR menu generation, GST invoicing, and related services. OrderSeva is NOT the seller of food, NOT responsible for food quality, hygiene, allergens, or pricing accuracy. The commercial relationship for food orders is solely between the restaurant (Merchant) and the guest. OrderSeva acts only as a technology service provider.

4. Account Registration

Certain features require account registration. You must provide accurate and complete information and keep your credentials confidential. You are responsible for all activities under your account.

5. Subscription Terms

• Access to certain features requires an active Subscription.
• Subscription plans and pricing are as listed on the Platform and may be updated from time to time.
• Subscriptions are billed on a recurring basis (monthly or annually) and auto-renew unless cancelled.
• You may cancel your Subscription at any time. No pro-rata refunds for the remaining period.
• We reserve the right to modify Subscription pricing with reasonable prior notice.

6. Use of Services

You agree to use our Services only for lawful purposes. You shall not use the Platform in any manner that could damage, disable, or impair the Services.

7. Intellectual Property

All content, trademarks, logos, and data on our Platform are owned by Nexdyno OrderSeva Private Limited or its licensors. You must not copy, reproduce, modify, distribute, or use such content without prior written permission.

8. Prohibited Activities

You agree not to:

• Use the Platform for any illegal or unauthorized purpose.
• Submit false, misleading, or fraudulent information.
• Share your account credentials with unauthorized third parties.
• Attempt to circumvent, disable, or interfere with any security features.
• Circumvent Subscription requirements or attempt to access paid features without a valid Subscription.
• Engage in any activity that disrupts the Platform or its infrastructure.
• Transmit any malware, viruses, or harmful code.

9. Third-Party Services & Links

Our Platform may link to or integrate with third-party websites, tools, or services. We are not responsible for their content, availability, or practices.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• OrderSeva shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
• OrderSeva is not liable for the quality, safety, legality, or availability of any food, products, or services offered by Merchants.
• OrderSeva is not liable for failures caused by third-party service providers.
• In no event shall OrderSeva's total aggregate liability exceed the Subscription fees paid by you in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless OrderSeva, its directors, officers, employees, and agents from claims related to:

• Your use or misuse of the Platform.
• Claims related to food quality, hygiene, or safety from your Guests.
• Any tax-related issues from your business operations.
• Guest complaints or disputes related to your restaurant's products or services.
• Your violation of these Terms or any applicable law.

12. Suspension & Termination

OrderSeva reserves the right to suspend or terminate your account, without prior notice, if:

• You violate these Terms or engage in prohibited activities.
• Your Subscription payment fails or is overdue.
• You engage in fraudulent or illegal activities.
• Required by applicable law or regulation.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure results from circumstances beyond reasonable control — natural disasters, government orders, pandemics, internet failures, power outages, or other force majeure events.

14. Modifications

We may update or modify these Terms at any time. Continued use of the Services after changes indicates your acceptance of the updated Terms.

15. Dispute Resolution & Governing Law

These Terms are governed by the laws of India. In the event of any dispute:

• You shall first contact us at contact@orderseva.com to attempt amicable resolution.
• If unresolved within 15 working days, either party may seek mediation.
• Disputes shall be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh, India.