Grievance redressal.

EFFECTIVE · FEBRUARY 13, 2026

Nexdyno OrderSeva Private Limited ("OrderSeva") is committed to providing a fair and transparent mechanism for addressing grievances. This policy outlines the process for filing complaints and the timelines for resolution.

1. Grievance Officer

In accordance with applicable regulations, we have appointed a Grievance Officer:

2. How to File a Complaint

You may file a complaint through any of the following channels:

• Email: contact@orderseva.com
• In-App: Settings > Help & Support

Please include the following:

• Your name and registered phone number or email address.
• A clear description of the issue.
• Any supporting documents or screenshots.

3. Resolution Timelines

• Acknowledgment: Within 48 hours of receipt.
• Resolution: Within 30 days of receipt.

4. Escalation Matrix

If you are not satisfied with resolution at any level, you may escalate as follows:

5. General

This Grievance Redressal Policy is published in compliance with applicable Indian laws and regulations. We may update this policy from time to time. The latest version will always be available on this page.